A customer can move a DPP balance to another line with an available upgrade, in order to free up their line for a new DPP agreement.

• A. False
• B. Not allowed
• C. Only with supervisor approval
• D. True

Answer: (D)

This item tests how DPP balances can be managed across lines to support upgrades. You can move a Device Payment Plan balance from a current line to another line on the same account that has an available upgrade. By transferring the remaining balance to that upgrade-eligible line, you free up the original line to start a new DPP agreement, while the customer continues paying off the device on the receiving line. This is a standard action when the goal is to upgrade and optimize the lineup on the account, and it typically doesn’t require supervisor approval if the receiving line is eligible and the transfer complies with policy.