A customer is not required to trade-in their phone on the same day as the purchase; they may trade it in later for in-store or account credit, even if it is a Promo Trade.

• A. True
• B. False
• C. Depends on the model
• D. Only for non-Promo trades

Answer: (A)

Trading-in a device can be done after the purchase, not only on the same day. You can bring the device back later and still receive value in the form of in-store credit or credit to the customer’s account, and this applies even for Promo Trades. The important part is that the device meets the eligibility criteria when the trade-in is completed and the store processes the trade. If everything checks out, the promo value is applied as either store credit or account credit, depending on what the customer chooses. This flexibility helps customers who need time to prepare the device or want to see how the credit affects their total cost before trading in.