Before making any changes to a customer's account, what must be checked?

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Multiple Choice

Before making any changes to a customer's account, what must be checked?

Explanation:
Identity verification is essential whenever you’re about to modify a customer’s account. You must check that the person requesting changes is the actual account holder or an authorized user by reviewing a government-issued ID. This provides a reliable link between the individual and the account and helps prevent unauthorized changes. Relying on a username, email, or address alone isn’t enough to confirm authorization, since those details can be shared or obtained by others. If the ID can’t be provided, follow the approved verification process or involve a supervisor before making any changes.

Identity verification is essential whenever you’re about to modify a customer’s account. You must check that the person requesting changes is the actual account holder or an authorized user by reviewing a government-issued ID. This provides a reliable link between the individual and the account and helps prevent unauthorized changes. Relying on a username, email, or address alone isn’t enough to confirm authorization, since those details can be shared or obtained by others. If the ID can’t be provided, follow the approved verification process or involve a supervisor before making any changes.

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