If a customer requests a low spiff phone but you think a higher spiff option is a better fit, which phone should you present first?

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Prepare for the Verizon Cellular Sales Test with our quiz. Utilize flashcards and multiple-choice questions complete with hints and detailed explanations. Enhance your readiness for success!

Multiple Choice

If a customer requests a low spiff phone but you think a higher spiff option is a better fit, which phone should you present first?

Explanation:
Present the option that matches the customer’s request first. If they ask for a low spiff phone, show that model first to respect their preference, keep the conversation focused, and build trust. You can offer higher spiff options afterward as comparisons, but starting with what they asked for keeps them in control of the decision and reduces pressure. Pushing a higher spiff option first can feel pushy and may turn the customer away.

Present the option that matches the customer’s request first. If they ask for a low spiff phone, show that model first to respect their preference, keep the conversation focused, and build trust. You can offer higher spiff options afterward as comparisons, but starting with what they asked for keeps them in control of the decision and reduces pressure. Pushing a higher spiff option first can feel pushy and may turn the customer away.

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