If a customer wants to return a phone upgraded with a buyout promo they must

• A. Payback the amount of buyout promotion
• B. Pay a restocking fee
• C. Return the phone and receive a credit
• D. Exchange for another model

Answer: (A)

With a buyout promo, the carrier covers part of the phone’s price upfront in exchange for your agreement to keep service for a set term. If you decide to return the phone, that initial promotional benefit must be repaid, so you pay back the amount of the buyout. This ensures the subsidy is settled and you’re not benefiting from the promo without honoring the agreement. Restocking fees or simply getting a credit don’t address that repayment obligation, and exchanging the phone doesn’t change the need to repay the buyout amount. So the required action is to pay back the buyout amount.