Other than RQ, how can a customer trade in their phone for a trade-in promotion?

• A. The Verizon trade in website
• B. The Verizon trade in app
• C. A third-party retailer
• D. A carrier's mail-in program

Answer: (A)

Customers can start a Verizon trade-in through multiple channels, not just in person. The Verizon trade-in website lets you see current promo values, enter device details, verify eligibility, and generate a prepaid shipping label, all online. You can complete the trade and apply the promotion to your new device or bill without visiting a store, and you can track the progress from start to finish. This online path is the direct alternative to an in-store or quick-quote method, making it the best choice for initiating a trade-in when not using RQ.

The trade-in app offers a similar option on mobile, but the question points to the website as the primary channel. A third-party retailer may handle trade-ins, but their values and eligibility aren’t tied to Verizon’s current promotions, and a carrier’s mail-in program is a different program not tied to Verizon’s trade-in promo.