Regarding non-promo trade values, which statement is true?

• A. The value can only be credited to the Verizon account
• B. The value can only be credited as in-store cash
• C. The value cannot be used
• D. The value can be used as either in-store organic value credit or Verizon account lump sum credit

Answer: (D)

Non-promo trade values are flexible credits that customers can apply in more than one way. They can be used at the time of purchase in-store as value credit to lower the price, or they can be posted to the customer’s Verizon account as a lump-sum credit to be applied to future bills. This dual use is what makes the statement true. It’s not restricted to a single form of payment or to being unusable at all, and offering both options aligns with how trade-in credits are typically handled to give customers choice.