To initiate a Verizon trade-in for a customer in RQ, what should you select from the Invoice screen?

• A. Clicking the Verizon Logo button at the top of the Invoice in the RQ B.O.S
• B. Trade In Quick Quote widget in RQ
• C. Settings > Trade-in
• D. Help

Answer: (A)

Initiating a Verizon trade-in from the Invoice screen is done by clicking the Verizon Logo button at the top of the Invoice in the RQ B.O.S. This action directly starts the trade-in flow tied to the current order, so the device details, customer information, and order context are all linked together, which is essential for accurate eligibility checks and valuing the trade-in properly. The Quick Quote widget can be used to estimate trade-in value, but it doesn’t attach a trade-in to the active order. Settings > Trade-in is for configuring trade-in options and rules, not for starting the trade-in on a specific invoice. Help provides guidance rather than initiating the trade-in process.