To start a new account in OMNI, you select which option?

• A. New Account
• B. New Customer
• C. Create Client
• D. Add User

Answer: (B)

Starting a new record in OMNI requires creating the customer profile first, because all service data, billing, and devices are attached to that customer. Choosing the option to create a new customer establishes this foundation, and then you can add an account under that same profile. Starting with a new account would require an existing customer to attach to, which isn’t how the system sets up new relationships. Adding a user is about granting access to an current account, not creating a customer, and the label Create Client isn’t the standard starting point in OMNI. So creating a New Customer is the correct initial step.