True or False: If a customer asks for a low spiff phone but you believe another phone is a better fit, you should not bring out the low spiff phone at all.

• A. True
• B. False
• C. Not Sure
• D. Cannot Determine

Answer: (B)

Presenting options the customer asks for is essential to good service. If a customer specifically requests a low spiff phone, you should show it and discuss how it matches their needs, even if you believe another model is a better overall fit. The goal is to help the customer decide, not to steer them away from the option they asked about. You can still present your recommended phone first and explain why it might be a better fit, then compare it to the low spiff option, highlighting differences in features, price, battery life, camera, or network performance. This transparent, customer-focused approach builds trust and ensures they have all relevant information to choose.

Spiffs are internal incentives and should not dictate what you present or withhold.