TRUE or FALSE: It is okay to do feature changes (remove vz cloud, remove vz navigator) on one line while upgrading another.

• A. True
• B. Depends
• C. False
• D. Not sure

Answer: (C)

When handling multiple lines on one account, changes to line features and upgrades need to stay coordinated. Removing features like vz cloud or vz navigator on one line while upgrading another creates a mismatch in what each line is entitled to and can complicate provisioning, billing, and activation.

The upgrade affects the line’s pricing and entitlements, and mixing it with a feature removal on a different line can lead to misbilling or failed provisioning because the system expects changes to be completed in a consistent, orderly way. To keep everything aligned and the customer’s bill accurate, these actions should be bundled in the same order or handled sequentially with the upgrade fully completed before applying separate feature removals (or vice versa) on other lines.

So, it’s not advisable to perform a feature change on one line while upgrading another.