What action should you take if you find a defective screen protector that is still in active inventory?

• A. Mark For Discard and Relocate To Clearance
• B. Quick Ship to IC and Drop It in the Blue Bin
• C. Return to Supplier
• D. Offer a Discount

Answer: (B)

When you find a defective screen protector in active inventory, the priority is to quarantine it from sellable stock and route it through the official disposition process. Quick shipping the item to Inventory Control ensures it’s logged, evaluated, and redirected according to policy, rather than remaining in the sales flow or being offered to customers. Placing it in the Blue Bin provides a dedicated, visible place for defective items so they aren’t mistaken for good stock and can be disposed of or returned properly. Marking it for discard and moving to clearance could expose customers to damaged goods or inaccurately reduce available stock, while offering a discount would imply selling a defective product. Returning to the supplier is sometimes appropriate, but it typically involves more steps and time than the immediate action of sending to Inventory Control and placing in the Blue Bin.