What is the deadline for a customer to send in a device after an Early Upgrade DPP transaction?

• A. 7 days
• B. 14 days
• C. 30 days
• D. 60 days

Answer: (B)

The important idea here is the trade-in window tied to an Early Upgrade DPP transaction. When you initiate an Early Upgrade under the Device Payment Plan, you’re expected to send back your current device within 14 days. Verizon sets this 14-day deadline to keep the upgrade process moving smoothly, ensure the trade-in is documented quickly, and help verify the device’s condition and eligibility in a timely manner.

Sticking to the 14-day window helps prevent delays in getting the new device activated and avoids potential issues with the trade-in value or the upgrade being held up. If the device isn’t received within that period, there can be consequences such as charges or complications that delay finalizing the upgrade, since the trade-in needs to be completed within the established timeframe.