What is the first step in processing an in-store tech trade shipment?

• A. Properly inspect the device for damage
• B. Remove accounts from the device
• C. Factory Data Reset the device
• D. Print the trade-in invoice

Answer: (A)

The first thing to do when a tech trade shipment arrives is to inspect the device for damage. This initial check confirms that the shipment is complete and that there aren’t any visible issues that would affect value or require a carrier claim. Documenting any dents, cracks, or missing parts right away protects both the store and the customer, and it helps determine whether the unit can be accepted into the trade-in program as-is or if it needs further evaluation or a claim with the carrier.

After you’ve verified the physical condition and counted the items, you proceed with other steps to protect customer data and prepare the device for assessment. Removing accounts from the device and performing a factory reset are privacy and preparation tasks that should follow the initial damage and contents check. Printing the trade-in invoice is an administrative step that typically comes after the device has been checked and documented, ensuring the documented condition informs the final valuation.