What is the first thing you should check before doing a buyout promo?

• A. Run check for their eligibility and spending balance
• B. Confirm their contact information
• C. Check their credit score
• D. Verify device warranty

Answer: (A)

Getting started with a buyout promo means first confirming the customer's eligibility and the remaining balance on their current device. This step shows whether the promo terms apply to their account and exactly how much of the device cost will be covered, which is essential for accurate payoff calculations and to avoid surprises later. Once eligibility and payoff are clear, you can move on to updates like contact details; checks such as credit score or device warranty don’t determine whether the promo is available.