What is the purpose of moving a DPP balance to another line?

• A. To transfer to another device
• B. To reduce monthly payments
• C. To downgrade service
• D. To free up their line for a new DPP agreement

Answer: (D)

A DPP balance is the remaining amount owed on a device under Verizon’s Device Payment Program and is tied to a specific line. If you want to get a new device under a fresh DPP, you need a line that isn’t currently bound by an existing DPP. Moving the balance to another line shifts that debt away from the line you want to upgrade, effectively freeing that original line to start a new DPP for a new device. The goal here is to create a clean line ready for a new agreement, not to reduce the total amount owed or to change service levels. So this approach is used to free up a line for a new DPP.