What must you verify before assessing a customer's account and giving out information?

• A. I.D. and If the person is the account owner or authorized user
• B. Birth date
• C. Password
• D. Security Question

Answer: (A)

Verifying identity and authorization before accessing account information is essential. You must confirm that the person requesting details is the account owner or an authorized user, typically by reviewing government-issued photo ID and checking the account to see who is listed as an authorized user. This protects customer privacy and prevents fraud by ensuring sensitive information is only shared with people who are legally allowed to access it.

Birth date alone isn’t sufficient to prove identity, and passwords or security questions can be guessed, shared, or stolen. Relying on those without a proper ID check and authorization verification creates unnecessary risk, so the strongest, most reliable step is to verify ID and confirm the person’s authorized status on the account.