What will happen if a device is not shipped, if a device is Google/iCloud locked, or if it is damaged when it was marked as working?

• A. The customer is charged
• B. The store is charged
• C. The sales rep is charged
• D. No charge

Answer: (C)

The situation tests accountability for the devices you handle. When a device that was marked as working ends up not being shipped, being Google/iCloud locked, or arriving damaged, the responsibility is placed on the sales associate who handled the device. The policy uses chargebacks to the sales rep to ensure careful verification of device condition, activation status, and shipment readiness before finalizing a sale. Since the issue arises from the associate’s handling, the charge falls to the sales rep, not the customer or the store, and not as a no-charge scenario. This system encourages diligence and helps prevent repeat problems.