Where do you begin a Verizon trade-in for a customer in RQ?

• A. Clicking the Verizon Logo button at the top of the Invoice in the RQ B.O.S
• B. Trade In Quick Quote widget in RQ
• C. Settings menu
• D. Home screen

Answer: (A)

Starting the trade-in flow from the invoice context is essential because it links the customer’s device, the trade-in details, and the current sale in one place. The Verizon Logo button at the top of the Invoice in the RQ B.O.S is the designated entry point for initiating a trade-in, so selecting it directly starts the trade-in process in the correct context and ensures all information travels with the order for processing and credit evaluation.

The Trade In Quick Quote widget in RQ is used for generating a standalone quote scenario, which isn’t the same as launching the trade-in workflow tied to an active invoice. The Settings menu and the Home screen are general navigation areas and don’t initiate the trade-in flow for a specific customer’sInvoice.