Where do you go to complete an accessory only sale or sale without carrier integration?

• A. Customers Console or Sales Console
• B. Inventory Console
• C. Carrier Console
• D. Online Storefront

Answer: (A)

When an accessory-only sale or a sale without carrier activation is needed, you work in the sales-focused tools rather than activation or online systems. The Sales Console is where you ring up the accessory items and complete the transaction, since no plan or device activation is involved. If you need to tie the sale to a specific customer, you can open the Customer Console to pull up or create the customer profile and link the order to that account.

The other consoles serve different purposes: the Inventory Console handles stock and availability, not the sale itself; the Carrier Console handles activations and plan-related setup; and the Online Storefront is for online purchasing. Because this scenario involves no activation or plan, the appropriate in-store workflow uses the Sales Console (and, if needed, the Customer Console).