Which action is not allowed when handling a trade-in device?

• A. Quoting a trade-in value
• B. Letting the customer take home the phone you processed as a trade-in
• C. Checking device status
• D. Uploading photos

Answer: (B)

Handling a trade-in correctly hinges on keeping the actual trade-in device secured and properly documented until the evaluation and payout steps are complete. Letting the customer take home the phone you processed as a trade-in would bypass the store’s processing flow, risk misplacement, and could complicate or delay the valuation and record-keeping. The trade-in device needs to stay in the secure processing stream so it can be accurately inspected, logged, and sent to the appropriate program. Quoting a trade-in value, checking the device status, and uploading photos are all standard steps that support a clear, traceable evaluation and ensure the customer receives an accurate offer.