Which action may cause loss of bill credits for trade-ins and BOGOs?

• A. Upgrading before 36 months
• B. Paying off the device early
• C. Downgrading your plan
• D. All of the above

Answer: (D)

Promo bill credits for trade-ins and BOGOs are earned only as long as you stay within the promo terms for the required period and keep the eligible plan. Upgrading before 36 months can terminate or reset those credits because you’re entering a new device agreement and the original promo terms may no longer apply to the new device. Paying off the device early ends the financing term that the credits are built on, so the promotional credits can stop because the condition tying credits to the financing plan is no longer met. Downgrading your plan can remove eligibility for the promotion, since many BOGOs and trade-in credits require maintaining a certain plan tier. Since any of these actions can break the conditions that sustain the credits, all of them may cause loss of bill credits.