Which method is a listed way to verify a customer's identity for account access when they cannot use their device?

• A. Email verification
• B. Account PIN
• C. Phone call
• D. Password

Answer: (B)

Using an account PIN lets you verify identity without requiring the customer to use their device. A PIN is a numeric code tied to the account that the agent can ask for and confirm against the records, enabling access in situations where the customer can’t log in or use their device. This method is designed for agent-assisted verification and doesn’t depend on email access or device-based codes, making it the most reliable option when device use isn’t possible. Email verification relies on access to the customer’s email account, which isn’t available here. Passwords are sensitive and generally not requested verbally for verification. A phone call is just a communication channel, not an intrinsic verification credential like a PIN.