Which of the following is a direct outcome of discussing Family and Work?

• A. Closing the sale on a device
• B. Dissuading from additional lines
• C. Opening opportunities for DUOs, business accounts, and referrals
• D. Cancelling a plan

Answer: (C)

Discussing Family and Work helps you see the broader network around the customer—who else will use devices and what their needs might be. This conversation often reveals opportunities to add more lines on a shared or family plan (DUOs), to set up business accounts for organizations with multiple devices, and to gain referrals from a satisfied customer who can point you to others in their circle. It’s about expanding the relationship beyond a single device to a fuller mobile solution. Finishing a sale on one device, steering away from additional lines, or canceling a plan aren’t natural outcomes of this broader discovery, whereas uncovering these broader opportunities is exactly what this discussion is designed to achieve.