Which system is used to process the trade-in in-store?

• A. RQ Sales invoice
• B. POS Receipt
• C. CRM Ticket
• D. Email confirmation

Answer: (A)

Processing a trade-in in-store is handled through the RQ Sales invoice system because trade-ins are recorded as part of a sales transaction with the trade-in value documented and linked to the customer’s account. This system creates a formal invoice that captures the device details, its condition, the offered value, and how that value is applied to the purchase or account credit, ensuring accurate records and proper handling at checkout.

A POS receipt only proves a sale and doesn’t capture a separate trade-in transaction or link it to value and credits. A CRM ticket is for tracking customer service interactions, not for processing device trades. Email confirmation is simply a notification and does not perform the trade-in process.