You can sell an accessory that is not in active inventory at your store, as long as it is in active inventory at another store.

• A. False
• B. Not specified
• C. Only with manager approval
• D. True

Answer: (D)

The key idea is that inventory status is network-wide, not tied to a single store. If an accessory isn’t in active inventory at your location but is active at another store, you can still complete the sale by pulling from that store’s stock or arranging a transfer or special order. This keeps the sale from being lost and lets the customer get the item without unnecessary delay, as long as the item is shown as active in the network’s inventory system.

In practice, you’d verify that the item is indeed active somewhere else, then follow the standard process to fulfill the order—whether that means transferring the item to the customer’s selected pickup location or arranging shipment—while confirming price, ETA, and any applicable policies. If the item isn’t active anywhere in the network, you wouldn’t be able to sell it.