YES or NO: It is okay to let the customer take home a phone you already processed as a trade in RQ, as long as they promise to bring it back for you.

• A. Yes
• B. No
• C. Sometimes
• D. Not allowed to decide

Answer: (B)

The key idea is secure custody of a device during the trade-in process. After a phone is processed as a trade-in, it should stay in the store under controlled handling until the trade-in is fully finalized. Letting the customer take it home creates risk of loss, tampering, or misreporting and makes it difficult to complete the transaction accurately if issues arise later. Therefore, the correct approach is not to allow the customer to leave with the device. If the customer needs further processing or documents, handle those steps in the store or through approved channels, but do not release the trade-in device to them.