True or False: It is permissible to share promo ending dates with customers.

• A. False
• B. True
• C. Sometimes
• D. Not sure

Answer: (A)

Sharing the end date of a promotion with a customer isn’t appropriate because promo dates can change. End dates are part of dynamic marketing terms, and committing to a specific date can mislead if the promotion is extended, shortened, or canceled. To stay compliant and avoid disappointed customers, focus on the current terms of the promo and guide the customer to official sources for the most up-to-date dates—such as the promo page or the store manager—rather than stating a guaranteed end date. If a customer asks, you can point out that the promotion is valid under the current terms and offer to verify the latest dates through official channels.